Returns, Exchange & Refund

✅ 7-Day Return & Exchange – Not happy with your order or need a different size? Send it back within 7 days.

🚚 Hassle-Free Pickup – We’ll arrange pickup in 2–3 working days (₹100 reverse shipping fee applies, waived for wallet refunds).

📦 Conditions – Items must be unused, unwashed, and returned with original tags & packaging.

💰 Refund Options –

Prepaid Orders: Refund to original payment account.
COD Orders: Refund to your bank account.
Wallet Refund: Instant credit, no ₹100 deduction.

📍 Self-Ship Option – If reverse pickup isn’t available for your pincode, you can courier to our warehouse address.

Read Full Returns & Exchange Policy

We want you to love every Powerlook purchase. If something doesn’t fit right, isn’t what you ordered, or simply doesn’t match your expectations — we’ve made exchanges and returns simple.

Exchange Policy

You can request an exchange within 7 days of delivery if: You received the wrong product, or The size does not fit.
To be eligible, items must be unused, unwashed, undamaged, and returned in their original packaging with tags.
Pickups will be arranged by Powerlook within 2–3 working days of your request.
If the returned item fails quality checks, the exchange will not be processed, and the item will be sent back to your address.
If your requested size is out of stock, you may: Request a refund (as per our Refund Policy), or Choose to receive the refund in your Powerlook Wallet.
Exchanges are allowed only for the same product in a different size — not for other products.

Return Policy

If you’re not happy with your purchase, you can return it within 7 days of delivery.

How to Initiate a Return:

Log in to your account at Powerlook.in.
Go to My Orders → Select the order → Click Return Product.

Pickup & Shipping:

We will arrange a reverse pickup within 2–3 working days.
Reverse shipping charges of ₹100 will be deducted from your refund for each shipment (except for wallet refunds — see below).
Shipping charges & COD fees paid at the time of order are non-refundable.
If your pincode is not serviceable for pickup, you may send the return via self-courier to our warehouse.

Self-Shipping for Returns

If your PIN code is not serviceable for reverse pickup, you can send the product to us at:

Powerlook Apparels Pvt. Ltd.
Warehouse: Prozo Distribution Pvt. Ltd.
Building B, Infinity Logipark,
Kalyan Padgha Road, Amane,
Bhiwandi – 421302, Dist. Thane, Maharashtra.

Important Guidelines:

Pack the product securely to avoid loss/damage in transit.
Mention your Order ID and registered mobile number on the package.
Items must be unused, with original tags and packaging intact.
Once we receive and verify the product(s), we’ll process a full refund within 48 hours. No ₹100 reverse pickup charge will be deducted.
Do not use The Professional Couriers for returns — they are unreliable.
We recommend using India Post Speed Post for safe and cost-effective shipping.

Return Conditions:

All items must be unused, unwashed, undamaged, and have the original tags and packaging.
Items without tags or in used condition will be returned to you at your cost.
Damaged / defective / wrong / missing products must be reported within 24 hours of delivery with supporting photographs sent to support@powerlook.in.

Refund Policy

Amount Refund:

For returns, COD charges are non-refundable.
Reverse shipping fee of ₹100 will be deducted from refunds to the original payment method.
If you choose a Powerlook Wallet refund, the full amount (excluding COD charges) will be credited without deducting the ₹100 reverse shipping fee.

Mode & Timeline:

Prepaid Orders: Refunded to the original payment source within 5–7 working days after processing (1–2 working days post item receipt).
COD Orders: Refunded to the bank account details you provide within 7 working days of verification.
Wallet Refunds: Credited within 2 working days after the return is received. Wallet refunds cannot be reversed to a bank account later.

Important:

Incorrect bank details will delay the refund; if no correct details are provided within 7 days, the refund will be sent to your Powerlook Wallet.
If the returned product fails quality checks, it will be sent back to you, and shipping will be charged.

Need Help?
📩 Email: support@powerlook.in
📞 Phone: +91 9696333000 (10:30 AM – 6:00 PM, Monday–Saturday)