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Placing an order on Powerlook is quick and easy. Follow the steps below:

1. Visit www.powerlook.in
   
2. Log in using your registered mobile number or email ID
   
3. Browse through the collection and select your preferred product
   
4. Choose the correct size using the Size Chart available on the product page
   
5. Click on Add to Cart
   
6. Proceed to Checkout
   
7. Enter your delivery address and select a payment method
   
8. Click on Place Order
   

Once your order is successfully placed, you will receive an order confirmation via WhatsApp.

Orders are usually dispatched within 24 to 48 working hours after being placed. Dispatch timelines may vary slightly during sale periods, festivals or high-volume days.

You can easily track your order by following these steps:

1. Log in to your Powerlook account
   
2. Go to My Orders
   
3. Click on View Details
   
4. Select Track Order
   

Once the order is dispatched, you will be able to view the real-time shipment status.

To cancel an order:

1. Log in to your Powerlook account
   
2. Go to My Orders
   
3. Click on View Details
   
4. Select Cancel Request
   

Please note: Once an order is dispatched, cancellation is not possible.

No. Orders cannot be cancelled once dispatched. However, you may refuse the delivery at the time of delivery if you do not wish to accept the order.

To initiate a return or exchange:

1. Log in to your Powerlook account
   
2. Go to My Orders
   
3. Select the order and click on Return or Exchange
   
4. Choose the reason and select the required size for exchange.
   
5. Follow the pickup instructions displayed
   

Return Conditions:

• Product must be unused and unwashed
  
  
• Original tags and packaging must be intact
  
  

All returns are subject to a quality check

Pickup is usually attempted within 2 to 3 working days after submitting the request.

If pickup is not attempted or fails, please contact Powerlook customer support via call or email for assistance.

Once the product is successfully picked up, the refund is processed within 48 to 72 working hours from our end. Once the refund is processed, you will receive a refund notification at your registered email address. It takes 5 to 7 working days for the amount to be credited to your bank account. If the refund is not processed within this timeframe, please reach out to the customer support team for assistance.

Refunds for cancelled orders are processed within 48 to 72 working hours to the original payment method. Once the refund is processed, you will receive a refund notification at your registered email address. It takes 5 to 7 working days for the amount to be credited to your bank account. If the refund is not processed within this timeframe, please reach out to customer support team for assistance

Once the order is marked as RTO (Returned to Origin), the refund is processed within 48 to 72 working hours.Once the refund is processed you will receive a refund notification on your registered email address, it takes 5 to 7 working days for the amount to be credited to your bank account. If the refund is not processed within this timeframe, please reach out to customer support team for assistance

After the returned product is picked up, the exchange order is processed and dispatched within 24 to 48 working hours. You will receive a new tracking ID on your registered mobile number.

In case of a wrong or missing item:

• Within 24hrs of delivery,Mention the packet condition at the time of delivery (damaged/torn)
  
• Share clear images of the packet, product, and shipping label within 24 hours
  
• Email the details to support@powerlook.in
  
  

• Raise a return or exchange request within 24 to 48 hours of delivery
  
• Upload clear images for verification
  

Our team will assist with a replacement or refund after review

Common issues may include:

• Wrong phone number
  
• Incomplete address
  
• Customer marked unavailable
  
• OTP verified but delivery cancelled
  
  

Please contact customer support immediately for quick resolution.

If pickup is not available, please self-ship the product to:

Prozo Distribution Pvt. Ltd.
Building B, Infinity Logipark
Kalyan Padgha Road, Amane
Bhiwandi – 421302
Dist. Thane, Maharashtra

• Pack the product securely to avoid loss/damage in transit.
• Mention your Order ID and registered mobile number on the package.
• Items must be unused, with original tags and packaging intact.
• Once we receive and verify the product(s), we’ll process a full refund within 48 hours. No ₹100 reverse pickup charge will be deducted.
• Do not use The Professional Couriers for returns — they are unreliable.
• We recommend using India Post Speed Post for safe and cost-effective shipping

If your payment is debited but the order is not confirmed, the amount is automatically refunded within 24 to 48 working hours.

1. Log in to your Powerlook account
   
2. Add products to your cart
   
3. Proceed to checkout
   
   

Select Redeem from Powerlook Wallet

No. Delivery details cannot be modified once the order is placed.
You may cancel the order (if not dispatched) and place a new one.

Powerlook supports the following payment modes:

• UPI
  
  
• Credit Card
  
  
• Debit Card
  
  
• Net Banking
  
  
• Powerlook Wallet
  
  
• Cash on Delivery (subject to availability)

The products purchased during sale or discount offers are not eligible for return or exchange.

Please check the product details carefully before placing your order

Each product page includes a detailed size chart. We strongly recommend checking the size guide before ordering.

Service availability depends on the pincode.

 Please enter your pin code on the product page to verify delivery eligibility.

•  Support Number: 9696333000
  
•  Email: support@powerlook.in
  
• WhatsApp chat support

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Wallet balance can be used partially or fully Wallet refunds cannot be transferred to a bank account Wallet balance does not expire, unless stated otherwise