FAQ

FAQ’s

How can I place order?

You simply the add products to your cart by clicking “Add to cart” and once the bag is set then proceed to checkout.You can also the products to wishlist and save them for later.

How will I receive my Order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

What is the delivery time period?

We ship the product within 24-48 hours you shall receive your shipment within 7-10 days maximum.

How can I make the payment?

You can the payment while placing the order through Debit card/Credit card ,Paytm and Cash on delivery.

I tried placing my order using my debit card/credit card. The order was not successful but my money got deducted. What really happened with my money?

  1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
  2. For assistance you can write to us at support@powerlook.in, we will be happy to help you out.

How can I check the status of the Order?

If you have a user account and were logged in while you placed your order, rest assured you can go to “order history” section you status shall be mentioned in the status coloum.

Are there any COD charges?

Yes,you will be levied charged of Rs.60/- flat.

Can I cancel the order once placed?

Yes, you can cancel the order before the order is shipped. You can check the status of your order in order history section.

 

What if I don’t accept the order on receipt?

If you do not accept the order on receipt your order shall stand cancelled automatically. You shall be refunded the amount to your bank account.

Can I return the order?

Yes , you can return the order within 7 days of receipt of order.

Will I be charged any reverse shipping charges on return?

Yes you will be charged Flat Rs.100 on return of order and the same shall be deducted from your refund order.

What if the returned products don’t meet the conditions?

We try our best to make the return process seamless for you! However, the product being returned needs to reach the above mentioned requirements, or else, we would not be able to offer a return/refund to you from our end.We shall notify you the same through e-mail.

Can I exchange the order at store?

No, items purchased online will be exchanged at store.

How and when will I receive the refund?

You will receive the refund within 7 days of receipt of products back to us within the same back account while making the payment.

In case of COD will mail you the details required for proceeding the refund and then process the same.

Will the Shipping charges and COD charges be refunded?

No they are non-refundable.